At Fitnestia, we strive to provide high-quality fitness products and a seamless shopping experience. However, if you are not fully satisfied with your purchase, we offer a 15-day return and refund policy. Please read the details below to understand the process and requirements.

1. Eligibility for Returns
   a. Products can be returned within 15 days of delivery.
   b. Items must be unused, in their original packaging, and in the same condition as when you received them.
   c. Proof of purchase, such as an order confirmation or receipt, is required for all returns.

2. Non-Returnable Items
   a. Certain items, such as personal hygiene products, opened supplements, or custom orders, may not be eligible for returns.
   b. Clearance or final sale items are also non-returnable.
   c. If the product was damaged due to misuse or improper handling, it will not be accepted for return.

3. Refund Process
   a. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   b. Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
   c. Shipping charges are non-refundable unless the return is due to a defect or error on our part.

4. How to Initiate a Return
   a. Contact our customer support team at support@fitnestia.com to request a return.
   b. Include your order number, details of the product, and the reason for return.
   c. Our team will provide you with instructions and a return shipping address.

5. Return Shipping Costs
   a. Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
   b. We recommend using a trackable shipping service to ensure safe delivery of the returned item.
   c. Fitnestia is not responsible for lost or damaged return shipments.

6. Exchange Policy
   a. We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
   b. Refunds for the returned item will be processed as outlined above.

7. Defective or Damaged Products
   If you receive a defective or damaged product, please contact us within 48 hours of delivery. Provide photographs of the issue, and we will arrange a replacement or refund as appropriate.

8. Contact Us
   If you have any questions or concerns about our refund policy, please contact us:
   Email: support@fitnestia.com
   Website: www.fitnestia.com

By shopping with Fitnestia, you agree to this Refund Policy. Thank you for choosing us, and we are here to ensure your satisfaction!